NARWAL Freo X Ultra Robot Vacuum & Mop Combo, 8200Pa Suction, Auto Mop Drying/Washing, Zero-Tangling, DirtSense™, Maintenance-Free Base, 3D…

Ok, I’ve had this one for a week. So I’ll update in a couple months if things change. But….

This is awesome. I owned a Roomva iRobot for the last two years. The kicker with them was when I needed customer service over a dust bin in the unit, and i was 1 week out of warranty/return for it because I bought it, put it aside until I really needed it, and when I finally instaled it, found it to be the wrong item. They told me to buy a new one of the right one and to bug off otherwise. iRobot’s cleaning power was also substandard, mine being a pet vac, that left pet hair all over the corners of the room. So, I’ve had 2 years experience with a robot vac.

The Narwal cleans most excellently. Once in a while a piece of hair will get stuck in the back wheel and come off when it is travelling back and forth, but otherwise, perfect. The robot auto-detects floor type, changing from mopping to not (and raising the mops) when moving to a carpet. Setting room areas and types is very simple. It has settings for tile, hardwood and carpet, as well as general (it figures it out). You can set no-go zones very easily. You can even define a room as a pass-thru to get from one room to another that you are mopping, but the room in middle you don’t want dealt with.

It detects obstacles so well. One time my son was in its way as it was on it’s way to a room to clean and he wasn’t going to move. It stopped about 9-12 inches away from him, then took a path around him. The Roomba would always be bumping into walls and furnature (softly, but still) to determine the extent of a room, but he Narwall has built-in optics and can detect obstacles before it hits them. So it doesn’t bump the walls and furnature, but gets right up close to vacuum or mop the edges with accuracy. And even here, when it mops at the edges of a wall, it has a mode to move, swivel, move so that the mop brushes get right up the edge and clean very, very well.

It also detects if an area is extra dirty, for which it will mop that area/room 2x, 3x even 4x (if this is the fist time for a really dirty area — say a bathroom or laundry). After it mops so many square feet, or after a room (settable featured) the Narwal will go back and wash the mop heads to avoid cross-contamination of the dirt (very useful if coming from a bathroom, if you know what I mean).

When complete, it cleans its mops and dries them. Sound can be set to quiet (takes longer) or strong (quicker, but louder) — and at any level is not all that loud (compared to the Roomba emptying its dirt bin every 10 minutes with a 99 db vacuum!!).

Yes, this is a $1,000 unit, and I had to think a few times before spending that much. But it is worth every penny. My only work is in keeping the dirty water disposed of, and the clean water bin full. (If you set the robot on room mode — washing mop heads by room — then it isn’t that bad; leave it by area (smaller) and you will need to be present as the water likely will run out in the middle of the total task).

So, that’s my 1 week estimate. I’ll come back in a few months to confirm or deny my initial findings. Right now: I love this thing!!

I have had experience with robotic vacuum cleaners and mops for years.

This attractive and well designed product is the best one I’ve owned and it works perfectly.

Narwal will doubtless be sending out OTA updates to make it even better. The thing is, it is really hard for me to find any fault with this product that is an improvement over its predecessor.

With it able to work perfectly in fully automatic A.I. Freo Mind mode, it makes use of numerous sensors to detect and correctly react to dirt or spills in the most appropriate manner. If you want to make use of various settings yourself to modify the system, you will find the app provides you with vast control.
Point is, the mopping pads are able to adjust pressure on the floor depending upon the surface. A little less downward pressure on your wooden floors versus your tiles. Those pads are kept clean and wet with prompt and effective washing with clean fresh water in the handsomely designed base. Detergent that is child and pet safe is automatically added to the water.
When the cleaning job completes they are washed and dried with heated air. The washing tray is easy to remove and clean yourself as you should do every couple of weeks or so. The system is designed for maximizing cleaning performance, with no fiddly easy to fail mechanical washing methods.
I also am so very pleased that with this powerful capable vacuum and mop to find out that it is amazingly quiet.
A very large dustbin is made more efficient by the compression of the contained contents and disinfected and air drying to prevent any moisture from leading to bacterial growth and smells. The solution is in sync with the ability to handle potentially a longer, dump with a possible 7 weeks needed before tossing the expanding disposal filter bags/cartridges or you can use the included 1 litre more conventional dustbin with a washable filter. I have only used the newer disposal bins thus far and I am very happy to say they work as advertised.
If you’re someone who has a few kids and several pets, you may have more frequently emptying and the easiest to empty conventional dust bin may be the way you end up going. Take note though that you are able to buy third parties filters and parts that are very cost effective. The Narwal Freo is a great machine that has been a success around the world, so no shortage of consumables are available for your long term enjoyment of this machine.
It is an easy to setup product that you can trust to make your home as clean as possible and even do this while the family sleeps as it is so quiet and doesn’t have a super loud dirt handling solution that is subject to possibly clogging up with potentially damp dirt and dust.
On so many levels, this mopping vacuum is a step above. I am very glad that I took the plunge and went with Narwal who have gone above and beyond in designing a super capable and easy to live with device to make your home better.
Highly recommended.

Great product. Much better mopping system than other vacuum mops in the market. The mop pads actually scrub the floor clean. And since Narwal goes back to the docking station periodically to autoclean the mop, the each area is mopped with clean mop pads.
The vacuum is super silent as well.
Highly recommend Naraal.

Review Edited 19th September 2024

I knew I would regret writing my first review so positively. What I failed to mention was the abysmal support. After launching in India, Narwal switched distributors, leaving their website for buying accessories and handling support in a perpetual state of “maintenance” for months.

The support staff and contact numbers listed on their website are completely unhelpful and, frankly, some of the worst I have ever encountered. They are consistently clueless, which is unacceptable for a company selling expensive robotic vacuums.

If your vacuum needs replacement parts due to wear and tear, you’re out of luck—there are none available. In fact, support even suggested I import off-brand accessories from another country. This is truly a first for me.

Every inquiry is met with the same response: “Sir, I will check and get back to you.” This isn’t an isolated issue—I’ve been getting this same response for 10 days, and it repeats every 10 days. This lack of professionalism is beyond frustrating.

While the vacuum itself is great, and I still stand by my initial review of the product, I cannot comprehend how they’ve managed to drop the ball so severely on after-sales support and screw it up so badly.

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I usually don’t do reviews, but I had to make an exception for this purchase. Here’s why:

Context: I have 2 dogs, 1 cat, and a wife who all shed a lot, and with my OCD, it’s been a losing battle, I tell you! But now, I’ve finally found hope—apparently, there’s a vacuum out there that can tackle fur and sanity in one go!

Anyone who owns an upright cordless vacuum/mop cleaner knows they need regular maintenance themselves. Sure, they work as advertised, but considering the fur-pocalypse I mentioned earlier, it takes at least two passes a day to keep my sanity levels in check. And let’s be honest, ain’t nobody got time for that!

I personally have a Dyson V11, a Tineco S5 Pro, and a couple of Black and Decker handheld vacuums, so you know I mean business. The only thing missing was a robo-vacuum. Unfortunately, the current offerings of robo-vacuums in India are like high-maintenance pets—cute but constantly needing attention. Then Narwal came along and finally cleaned up their act and offered the latest and greatest at the same price as their American counterparts.

Pros:
– Quick lidar/mapping
– Stellar app with extensive customization/scheduling options
– You have complete control over the type of cleaning you want and when and where you want it
– Self-cleaning/drying of the mop head and it’s damn quiet
– Minimal maintenance required on the base station, looking at you, T20 Omni
– Excellent vacuuming capabilities and above-average mopping
– M*****F****ing Anti Hair Tangle Brush Roller!!!!!!!!!!!!!!
– Big enough dust/hair storage onboard to last a couple of weeks
– Scented floor cleaner solution that auto-applies and smells good!
– Huge dirty/clean water tanks

Cons:
– Lidar issues with low-level objects like wires, etc.
– Issues with light carpets/mats where on some occasions the vacuum might struggle (tape them down)
– Expensive (subjective) disposable bags, but they do provide reusable plastic bins

Final Notes:
With 3 + 1 shedding animals in the household, the disposable dust bags/bins can last for 2-3 weeks based on my usage. It will cost ₹300/piece via official channels and cheaper for knock-offs. I am going for minimal maintenance here, people, but you can always use the reusable plastic bins.

If you want optimal cleaning and have a lot of objects lying about on the floor, you will still have to put them aside on higher ground so that there is maximum coverage; otherwise, Freo will navigate around it. While the Lidar sensor(s) work as intended except for very low-level objects, there will be some initial effort required from your end to ensure everything is spick and span.

You will have to adjust your home and furniture in some instances to ensure cleaning is optimal and you have maximum coverage.

Finally, this is not an easily affordable device, but for what it’s worth compared to other high-end robo vacuums in the Indian market, this is the best and latest tech that money can buy since all the other high-end vacuums are a generation or two behind and there are updated models available in EU/US markets. So again, if you want peace of mind and a robo vacuum that requires minimal assistance/maintenance and works exceptionally well, this is the device for you at this moment.

I like mopping and vacuum . I’m unable to purchase extra liquid detergent for mopping for this robot. Spare pets should available in Amazon or offline I recommend to my family and friends to purchase it.

I’ve had the Narwal Freo X Ultra for a few weeks now, and I am pleasantly suprised. As someone who has been looking for a good robot vacuum to tackle the task of cleaning up aftermy German Shepherd who sheds all year round, I jumped on the Narwal Freo when I saw it on sale. The tangle free brush and dust bag compression technology was one of the main selling points for me when making the choice.

Setup: 10/10
The vacuum was incredibly easy to set up. The instructions provided were simple and not convoluted. The enitre experience was pretty much plug and play with the app. The robot did an amazing job of mapping out the floor without me having to remove any furniture.

Cleaning: 9/10
This works great on hardwood floors, and navigates my rooms leaving no spots left untouched. It is very reliable. The level of control I have using the app on how the robot cleans is great, I can crank up the suction and mop cycle count and make it run when I am not home so that I can return to spotless floors.

Base Station: 9/10
I love the design. It blends in well with my home decor. The water containers are incredibly easy to empty and refill. The detergent lasts a very long time. It does also have some weight to it.

Efficiency: 10/10
Dust bags can carry more dirt and debris than I expected. Mops are cleaned thoroughly after every cycle. No tangles of hair or fur!

Wishlist:
As someone who ONLY uses devices compatible with Apple HomeKit, I would love to see support added in the future. You can control it with Siri shortcuts, but the level of control is limited.
While the robot can map multiple floors, it will not work unless the base station is moved to that floor. This can be quite cumbersome as the base station itself is a little heavy.
I would like to have more scent options for the detergent. I also feel liike the scent could be much stronger.

Overall, the Narwal Freo X Ultra is an amazing and efficient robot vacuum that I would highly recommend to anyone.