Green Soul Jupiter Echo | Ergonomic Office Chair with 3 Years Warranty | 2D Headrest & Lumbar Support | Synchro-Tilt Lock Mechanism | Heavy Duty…

I ordered this with great expectation but the chair lumbar support cushion is really a big issue. The inclination is not correct and it is causing a back pain . I called the customer support but till now no resolution. The hand rest is of a poor quality material. Total waste of money.

I have been using the chair for my work from home setup, for about a month now. I must say I am very satisfied with it so far.

The chair was delivered in pristine condition, no nips, scratches, or any damage on it.

Instructions on how to assemble it was in the included booklet. The box also came with an allen wrench, which is the only tool one needs to set up the chair. Assembly was fairly simple. Most of the parts are pre-attached, and you would only need to join three big parts.

Chair height adjustment and armrest adjustment is smooth and seamless. They are also quite sturdy, snd and won’t buckle down under weight. I got the “Go” variant, so I can’t comment about the 2D/3D armrest movements, but the 1D movement is great.

The lumbar support is somewhat lightweight, and maybe a little more protrusion would have been better. Personally, I think sticking in one of those mesh lumbar supports solves the problem for most people. I did the same. However, my research tells me that this is about the best one can get without shelling out close to 20k rupees.

The tilt lock is also quite solid, and offers locking at various levels of incline.

The overall quality of the plastics and mesh is also nice, with no rough jagged corners, and smooth rounded edges.

Do note, however, that if you are of below average height (5 feet or less), then you might want to consider chairs with adjustable seat depth. The seat of this chair is quite deep and spacious, which is nice for most people, but for shorter users, the seat would extend beyond the knees if you want to rest your back against the back-rest.

This brings me to Green Soul’s customer support, which deserves special mention. My S.O. had encountered this seat depth problem after assembling my chair(we had bought two chairs). So we reached out to their customer support to see if we could return one of the two chairs, half expecting that our return request would be denied, as there was no defect in the delivered chair. To our surprise, the team not only agreed to accept the return, but also helped us out by arranging the return pickup themselves, with only requesting that I send them a photo of the item packed in its original packaging. To be honest, having grown up being accustomed to the general “no returns” policies of most merchants, I didn’t expect this much sincerity, professionalism, and attention to customer satisfaction from any seller, and was pleasantly surprised at the positive attitude from the team. They even followed up with me over Whatsapp, bore patiently with my delayed response, and processed the warranty certificate for the one chair I have kept. Hands down the best customer service I have ever experienced.

In short, if you are of average height, willing to adjust the lumbar support with some “jugaad” (pillow or mesh lumbar support), and are looking for an ergonomic chair with good build quality and excellent customer support, without spending a fortune, this chair is perfect!

Great chair for the price, comes with very clear instructions to install. This is my 2nd Green Soul chair, and I can easily recommend it to anyone who works long hours from home.

I Recently Purchased This Chair For Rs. 6200 During The REPUBLIC DAY SALE, Which I Felt Was A Great Deal Compared To Its Regular Price. The Seat Cushion Is Comfortable, And The Mesh & Plastic Quality Are Also Good. The Height Adjustment Works Smoothly, And Assembly Was A Breeze. Since It’s Only My First Day Using It, I Haven’t Noticed Any Noise Yet.

A Few Things To Note:
The Armrests Are Not Adjustable In This Model, And While The Backrest Tilts Up To 135°, But It Can Only Be Locked At 90°. Additionally, The Wheels Cannot Be Locked.
Packaging Was Disappointing, Allen Key Was Missing, One Of The Screws Was Rusty, And The Chair Arrived A Bit Dusty Due To Poor Packaging.

Overall, Considering The Price I Paid, I’d Rate This Chair 4 Out Of 5. It Offers Good Quality And Comfort, But The Packaging Could Definitely Be Improved.