Asustor AS3202T Intel Celeron 1.6GHz/2GB DDR3L/GbE x 1/USB 3.0/2-Bay NAS Server

Bought this on 9/25/2017, and on 9/25/2018 it died. Last night (24th) it was working fine since I use it as a plex server. This evening, I tried accessing it and it wouldn’t connect. Noticed the sleep-light wasn’t turned on. As I looked at the system and noticed absolutely none of the lights were on except for the light in the power brick. I also noticed the ethernet lights would turn on if I plugged in the ethernet cable, and they would go out if I unplugged the power. So power was clearly reaching the unit but something on the motherboard was dead. I unplugged it, waited, plugged back it, but it never auto-started after power failure like it usually does. Tried holding power button in various combinations – and nothing. Internal fan never even twitched in attempt to rotate, hard drives remained silent and still. It’s connected via ethernet to my wireless router – and the router reported nothing was connected in that port. It seems as if the motherboard itself is dead.

Update: I contacted Asus who initialized an RMA process under their 3 year warranty and they sent me the RMA form to fill out which I returned a week ago. It has been absolute silence from them the whole week. Furthermore, their support portal automatically registers you an account and generates a password that fails to actually work when you attempt to log in and check the status of your ticket. Resetting the password requires logging into your Asustor NAS first and initializing the reset from there. That’s a problem when your Asustor box is dead. I emailed support again asking them to help me access my support ticket and to get an update on the RMA process and they didn’t reply to that all week either.

Update: It’s been almost 2 weeks and zero contact from Asus support. This NAS has a 3 year warranty – but Asus refuses to actually deal with the customer and fulfill their part of the bargain. They also never fixed the login for their ridiculous support portal so I still cannot log into the system and check my ticket status. I cannot recommend this product, nor can I recommend any Asus product based on the awful customer support they provide (which is no support at all). Basically this incident of support has ensured that I will never purchase an Asus product again.

Final Update: Coming up on almost 3 weeks, Asustor remains silent. I tried calling their main USA support number (starting in 909) and it lead to a spam robot talking about some “free promotion offer!” scam. I feel I’ve probably been added to a spam list now thanks to Asustor. I tried 2 other numbers listed on their site and they simply went to empty voicemail boxes “you’ve reached ### ### #### beeeeeep” and that’s it. So their phone numbers are trash too. I called main Asus support which was a real phone number and talked with a person who stated they couldn’t help me since Asusustor, though a subsidiary, still operated independently. They provided me with that spam number and after I told them it was a bad number they still didn’t have any other resources at hand to help. Finally, I simply contacted Amazon for help, explained the situation and they offered me a full return and refund even though the return date expired in November last year!!!! THIS is why I trust to shop on Amazon.

Very easy to setup and use. Running a Plex server off this NAS, works remotely and on my local network with the router configured properly. Plays in 720p for all shows and 1080p without stuttering for some. Good value for the price.

This NAS is a real workhorse. An awesome blend of hardware, software, and price point.

Other have left depth reviews about the features onboard. The main ones that stand out for me are the full support for VMs, deep unix control, and HDMI output for prosaic home media center operations.

One of these could be configured in many different ways for in-home / installed media, wall-based data, and other points of engagement.